To get a password for the first time, you can create your password from the "get password/forgot password" link in the window that opens when you click on Internet branch. In the password creation form, you must write all the required information correctly. Your investment account number is also your customer number. Therefore, you need to write your investment account number in the field where the customer number is requested. Your temporary password will be sent to your mobile phone as SMS, and you need to log in to the internet branch and change the incoming temporary password. With your account number and the new password you have created, you can make transactions both from the internet branch and from the mobile application. There is no password creation process from the mobile application.
When you forget your password, you can create your new password from the "get password/forgot password" link in the window that opens when you click on Internet branch. In the password creation form, you must write all the required information correctly. Your investment account number is also your customer number. Therefore, you need to write your investment account number in the field where the customer number is requested. Your temporary password will be sent to your mobile phone as SMS, and you need to log in to the internet branch and change the incoming temporary password. With your account number and the new password you have created, you can make transactions both from the internet branch and from the mobile application. There is no password creation process from the mobile application.
When you block your password, you can start your unblocking process by clicking on the "get password/forgot password" link in the window that opens when you click on the Internet branch. In the password creation form, you must write all the required information correctly. Your investment account number is also your customer number. Therefore, you need to write your investment account number in the field where the customer number is requested. Your temporary password will be sent to your mobile phone as SMS, and you need to log in to the internet branch and change the incoming temporary password. With your account number and the new password you have created, you can make transactions both from the internet branch and from the mobile application. There is no blocking process from the mobile application.