Frequently Asked Questions

You can open your account online with the open account feature on our website. If you fill in the necessary information completely, you will be visited at your address via a private courier. After completing these transactions, you can start making transactions in your account by signing the necessary contracts via our internet branch.

After the courier visit, you can sign in to our internet branch within a maximum of 1
business day, confirm your contracts and start making transactions.

You will receive a short message from the courier company for an appointment right after you have successfully submitted your application on our website. You can get service from the courier on a day you specify.

There is no account opening fee or lower limit in our company.

You can get information about our commission rates, which are applied gradually according to the transaction volume, by calling 444 1 263.

A gradual fee is charged for money transfers you send from your investment account to another institution or bank. 

Please  click for detailed information.

Please click for fees.

In order to withdraw money from your account at Bizim Menkul Değerler, you can send your request until 16:30 by defining your bank information via the “EFT/Money Transfer” menu in Bizim Menkul Değerler internet branch, and you can follow up your requests from the “Demand Tracking” menu.

You can send your request until 16:30 by defining your bank information via the "EFT Transactions" menu of the BMD Mobile application. You can also access our printed instruction for eft/transfer transactions by clicking here.

After signing the relevant form, it is sufficient to send it to our mail address eft@bmd.com.tr or to our fax number 0216 547 13 99. (For EFT transactions sent to third parties, the front and back sides of the ID photocopy of the BMD account holder must be sent.)

To transfer money to your account at Bizim Menkul Değerler, you can access our IBAN numbers by clicking here. In the name of the recipient; Bizim Menkul Değerler A.Ş., in the Explanation section; If you write your account number and your name and surname, the money transfer will be automatically reflected in your account.

You can find the necessary form for updating your contact information here. After signing the relevant form, it is sufficient to send it via e-mail (pazarlama@bmd.com.tr) or to our fax number 0216 547 13 99.

The change of residence must be confirmed by proof of residence or an invoice for a subscription service issued to you within three months of the transaction date.

You can find the reconciliation form required to close your account here. You need to fill out the form and send it by e-mail to marketing@bmd.com.tr or fax number 216 547 13 99.

In order to transfer your securities held in other institutions to your Bizim Menkul Değerler account, you can fill in the instruction that you can access here and deliver them to the institution where your securities are held.

We recommend that you contact your institution, as the transfer of securities in your Bizim Securities account to other institutions may vary depending on the operation of the counterparty. It is sufficient to sign the transfer instruction and send it via e-mail (pazarlama@bmd.com.tr) or to our fax number 0216 547 13 99.

(For securities transfer transactions sent to third parties, the front and back sides of the BMD account holder's ID photocopy must be sent.)

In order to monitor spot prices, your portfolio amount must be 10.000 TL or more. In addition, prices appear with a delay on the first business day of each month. If you log in with your account number and password in the My portfolio section of the mobile application, the data will automatically return to the instant. In this way, you can Hizmete Özel | Internal instantly see the prices of your shares in the favorites section without logging in with your password during the relevant month.

To get a password for the first time, you can create your password from the "get password/forgot password" link in the window that opens when you click on Internet branch. In the password creation form, you must write all the required information correctly. Your investment account number is also your customer number. Therefore, you need to write your investment account number in the field where the customer number is requested. Your temporary password will be sent to your mobile phone as SMS, and you need to log in to the internet branch and change the incoming temporary password. With your account number and the new password you have created, you can make transactions both from the internet branch and from the mobile application. There is no password creation process from the mobile application.

When you forget your password, you can create your new password from the "get password/forgot password" link in the window that opens when you click on Internet branch. In the password creation form, you must write all the required information correctly. Your investment account number is also your customer number. Therefore, you need to write your investment account number in the field where the customer number is requested. Your temporary password will be sent to your mobile phone as SMS, and you need to log in to the internet branch and change the incoming temporary password. With your account number and the new password you have created, you can make transactions both from the internet branch and from the mobile application. There is no password creation process from the mobile application.

When you block your password, you can start your unblocking process by clicking on the "get password/forgot password" link in the window that opens when you click on the Internet branch. In the password creation form, you must write all the required information correctly. Your investment account number is also your customer number. Therefore, you need to write your investment account number in the field where the customer number is requested. Your temporary password will be sent to your mobile phone as SMS, and you need to log in to the internet branch and change the incoming temporary password. With your account number and the new password you have created, you can make transactions both from the internet branch and from the mobile application. There is no blocking process from the mobile application.

Gross swap is a type of measure developed to protect investors. The purpose of this application is to prevent unusual price movements in the market. While non-cash purchases cannot be made on the T clearing day for the shares included in the gross clearing application, the purchased shares cannot be sold on the same day. Click for detailed info.

The circuit breaker application, which is the application of Borsa Istanbul, is a system applied in order to prevent the trading investors from being negatively affected by price fluctuations exceeding the determined limits. With the application of circuit breaker in the stock market, investors are protected from the negative effects of sudden price fluctuations.

The circuit breaker application in the stock market does not require manual intervention, it activates automatically and stops the transactions temporarily in case the price change exceeds the threshold value. Click for detailed information.

The markets traded on the Borsa Istanbul stock market are as follows.

Star Market, Main Market, Sub Market, Watch Market, Pre-Market Trading Platform

Please click for the trading principles and practices of the markets.

Order Cancellation

You can cancel the order by clicking the 'I' letter on the left side of your pending order from the "Equity" Order Submission menu on the internet branch.

If you click on your order in the "Daily Transactions" Share icon menu on the BMD Mobile application, you can cancel your order by clicking the "Cancel Order" option on the screen that opens.

You can also cancel your order by calling our order line at 444 1 263.

Order Correction        

You can perform your order correction by clicking the "D" letter on the left side of your pending order from the "Equity" Order Submission menu on the Internet branch, correcting the Amount and Price lines, and confirming if you click on the Submit button.

If you click on your order in the "Daily Transactions" Share icon menu on the BMD Mobile application, you can perform your order correction by clicking on the "Correct Number or Fix Price" option on the screen that opens.

You can also cancel your order by calling our order line at 444 1 263.

Chain order is a system that creates interconnected orders and ensures that these orders are transmitted in chains. According to this system, the first order given is considered as the main order. You can define your Chain Order when you click on the "Z" button on the left side of the order you have forwarded through the "Share" menu "Order Transmission" tab on the Internet Branch. You can follow the Chain Order groups you have defined on the "Order Transmission" page. When you click on your pending orders in the "Daily Transactions" menu on the BMD Mobile application, you can define your chain order by clicking the "Add Chain Order" button in the window that opens. You can follow the Chain Order groups you define from the "Daily Transactions" menu with the "Chain Icon". Except for your main order, you can cancel all chain parts that have not yet been transmitted to the exchange via the Internet and Mobile branch. If you cancel your main order, all your linked chain orders will be cancelled.

You can transfer the cash balance in your account after the sale of stocks to your bank accounts on the second business day (T+2) after the sale.
 

With your account in Bizim Menkul Değerler, you can sign the VIOP contract from the internet branch and make your futures contracts and options transactions in Viop.

What is the Futures and Options Market?

In this market, investors can buy and sell "Futures Contracts" and "Option Contracts" on various underlying assets in VIOP (futures Exchange) for hedging, investment and arbitrage purposes.

Futures markets not only enable investors to trade leveraged, but also enable them to perform effective risk management. With VIOP (futures Exchange), investors can buy and sell the following Contracts in return for a certain collateral/premium in line with their expectations and benefit from the advantages offered by VIOP (futures Exchange).

Hedging

Futures markets provide investors with the opportunity to hedge against price changes that may occur in the spot markets where the underlying asset is traded, by taking a reverse position.

High Liquidity 

Since futures markets allow investing in the same amount of underlying assets with a lower investment than spot markets, they provide the opportunity to invest in a wider audience

Leverage Effect 

Futures markets provide investors with the opportunity to take large positions and earn high profits with the help of leverage effect with a small amount of investment. The leverage effect also includes the risk of losing much faster and larger amounts for the investor compared to the spot market.

Portfolio Diversification 

Futures markets offer portfolio managers different options in terms of portfolio diversification and therefore risk spread.
 

Benefiting from Price Drops 

Futures markets allow investors to take advantage of price decreases by taking short positions.